Headache, brain heat, back pain, when the body is hugged, do not rush to run the hospital, first ask the doctor in the mobile phone application, search for similar illnesses. With the mobile medical app, people will no longer be familiar with such a scene. Recently, Ping An’s first Internet health management product “Ping An Good Doctor†mobile APP was officially launched. In fact, there are many similar mobile medical apps in the market. How will they change the way patients see a doctor? Can you alleviate the problem of expensive medical treatment?
The reporter's investigation found that despite the trouble of registering, waiting for waiting, and charging queues in the hospital, the qualifications of mobile medical APP doctors are mixed; because of the inconvenience of people on online medical care, the inaccurate treatment caused by face-to-face treatment, etc. Mobile medical APP currently only has the function of “consultation†and cannot achieve “medical treatmentâ€; at the same time, the gaps in law and supervision also hide its hidden dangers.
Doctor qualification is difficult to verify
By consulting a doctor over the phone, the biggest worry is whether the doctor at the end of the network is reliable. The reporter randomly downloaded several medical apps and found that some softwares are relatively standardized. For example, each doctor of “Ping An Good Doctor†has marked his department, work experience, good direction, etc., and stated that “the authenticity of doctor qualification is from China. Ping An Insurance underwriting"; "Spring Rain Doctor" doctors have indicated their hospitals, titles, indications, etc., and are marked with the words "Spring Rain Certification"; but there are also APP doctors' information is incomplete and irregular.
Doctors who provide part-time counseling while working in the hospital are the most widely used models for these mobile medical apps. However, the difference between “safe and good doctors†is that the self-built doctor team, full-time hiring doctors, has more than 300 full-time professional doctors. Ping An of China said that the background of full-time doctors has been strictly screened. The top three hospitals in the capital cities of the eastern coastal areas have qualifications for doctors. They are called attending physicians and have at least 10 years of rich clinical work experience.
Since the launch of the public beta at the end of last year, as of the end of the first quarter of this year, the number of registered users of “Ping An Good Doctor†has reached 5 million, and the average daily consultation volume has reached 30,000, which is equivalent to more than twice the daily flow of a regional top three general hospital.
However, for the medical application in the ascendant, a researcher of a medical institution who did not want to be named showed an anxiety about the qualification of doctors on the Internet in an interview with reporters: "The level of doctors on the Internet is uneven, and the true identity and qualifications of the other party are very high. Hard to verify."
Can only consult without diagnosis
Ms. Wu is a “newbie motherâ€. The baby of the hundred days has been coughing for a few days. The injection of medicine has no effect. With the mentality of trying it out, she downloaded a medical app and went to the pediatric clinic to ask the doctor for more than 10 minutes. . "The content of the reply is also the common sense that mothers know, or the mother will be more clear, and the help is not very big. I hope the doctor in the APP can be more professional." Ms. Wu said she was not very satisfied with the consultation results.
"No doctors face to face, check, test, even if you can pass photos, videos, online doctors are afraid that it is not allowed! After online consultation, you still have to go to the hospital in person to be assured." Some people bluntly, the online medical letter.
In fact, just as “Ping An Good Doctor†is positioned in the “Online Health Information Consultation Serviceâ€, many mobile medical apps emphasize that they only provide consultation, are not responsible for diagnosis, and prohibit doctors from deciding conclusions, issuing treatment plans, and prescribing prescription drugs. For example, if you ask questions on “Spring Rain Doctorâ€, the APP will mark “The doctor’s reply is only a suggestion. Please go to the hospital for specific treatmentâ€.
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